Finally promulgated into law on November 26th, 2020, the Protection of Personal Information Act (POPIA) demanded attention from affected industries.
Where would you expect to find Interactive Telephony in that picture? Fully and unconditionally compliant – that’s where.
Understanding POPIA
POPIA enforces a fundamental human right to privacy. It exists to protect people from harm with respect to their personal information. Think of identity theft as the most extreme abuse of personal information.
The 3 POPIA Role Players in Interactive Telephony’s Modus Operandi
- The Subject – person to whom the personal data relates.
- The Receiver – organisations and people responsible for determining how and why personal and sensitive information is to be processed.
- The Operator – companies or persons processing on behalf of the Receiver i.e., IT vendors.
As a No. 1, you need to know that the No. 2’s will only allow reputable, fully compliant No 3’s to process your information as prescribed by POPIA.
POPIA and Interactive Telephony
Customer Confidence
Customer data privacy is about more than just regulation compliance and it can be critical to a brand and customer loyalty. Most consumers believe that the way their Personal Data is treated reflects how they are treated as customers. Getting it right can give a company a competitive advantage and we as an Organisation are dedicated to providing the necessary peace of mind when it comes to dealing with personal information.
Statement of Company Commitment
We are committed to business practices in compliance with all relevant legislation, which includes, but is not limited to, POPIA and the Electronic Communications and Transactions Act of 2002.
Operator Reassurance
We provide the assurance as the Operator to the Responsible Party, that all Personal Information exchanged pursuant thereto shall be processed in strict compliance with the provisions of POPIA.
Our Organisation will at all times process Personal Information exclusively for purposes of carrying out its obligations in terms of any agreement in place between ourselves and the Responsible Party and will treat all Personal Information as confidential at all times.
Staff Training
As an Organisation we strive to provide adequate training to all of our staff, contractors, and agents to ensure compliance with the POPIA requirements relating to Personal Information Processing, use, and confidentiality while at the same time enforcing various industry-standard Policies and Procedures that are put in place to ensure data security.
Security
We ensure that any Personal Information that is processed by our organisation on behalf of the Responsible Party is held in a secure manner, which meets industry standards, and that such information is not shared outside of the scope of any Agreement.
We implement the appropriate technical and organisational measures to prevent the loss of, damage to, and/or unauthorised access or destruction of Personal Information.